Library to Pilot Curbside Hold Pickup Service at Beaufort Branch
In an effort to expand customer service, the Beaufort County Library System will test a new Curbside Hold Pickup Service at its branch in downtown Beaufort.
The service will be available only to Beaufort Branch customers who have a previously reserved item (considered a “hold”) and have been notified by the system that the item is ready for pick up. To all library cardholders, the online catalog sends an automatic message (via text or email) that a reserved item is ready for pick up at their branch library.
With the new curbside hold pickup service, Beaufort customers call the branch prior to arriving and library staff will confirm that their reserved item is available. Upon arrival, customers call the library again at which point a staff member will deliver the hold to the vehicle.
The pilot will run for two months with service beginning Tuesday, September 5th.
To expedite the process and to help ensure a swift turnaround, staff requests that customers have their library card ready at time of pick up.
Ray McBride, Library Director