My Account

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Can you explain this change in more detail?
Sure thing! Access to hoopla offers access to thousands of digital titles. As a Beaufort County Library cardholder, you receive 8 instant borrows per month. With "Instant" titles, there are no waitlists, and cardholders can all borrow the same book at the same time. This borrowing model is known as the "always-available" model.

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hoopla Flex is an expanded version of hoopla that offers libraries the option to combine its always-available (“Instant”) model with books that were heretofore unavailable on hoopla (such as many top bestsellers).

 

The hoopla Flex model combines everything you love about hoopla Instant plus now you'll have access to more popular and bestselling books in the collection.  

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But… (there’s always a but!) because of rules and regulations of the publishing industry, many of the new and popular titles you’ll see will be available through the “one copy/one user” model. (This model is called the metered/perpetual access model.)

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[See Good to Know sidebar to the right]

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In other words, you might have to wait on a holds list for the popular titles, just as you did with books in the cloudLibrary, as some publishers do not offer their books to libraries in the “hoopla Instant/Always-Available” model.

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With hoopla Flex titles you will find new and popular books that you can borrow now or place on hold to read later.

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Each hoopla Flex title is available for 21 days after you borrow it. The title is available for streaming and downloading (mobile devices only with the Hoopla app).

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Hoopla Flex borrows don't have any monthly expirations. If you ever run out of Flex borrows, you can always return a checked-out Flex item and select a new one.

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What kind of changes will I see in hoopla?
hoopla continues to look the same with the exception that you now see two different icons next to each book. Flex titles and Instant titles now sit side-by-side.

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1. The “Instant” icon (lightning bolt) = represents a book that’s available instantly (always-available model)

2. The “Flex” icon (two curved arrows) = represents a book that is a one copy/one user model (it might have a waitlist if it’s popular).

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Will hoopla only offer “older” titles?

The “newest” titles on the market will also be available with the expansion to hoopla Flex. The newest Flex titles sit side-by-side with hoopla’s existing “instant” and always-available materials (eBooks, audiobooks, music, comics, movies, and TV).

 

How many books can I borrow at once? Will this affect my 8 monthly borrows?

You can continue to enjoy eight (8) monthly borrows on anything labeled as an “Instant” title. Additionally, you can borrow up to five (5) Flex items at one time. Borrowing or going on hold for a Flex title will not affect your Instant borrow balance.

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How many books can I be on hold for at once?

10

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Will I be able to renew a book?

So long as no other customer is on hold for the book, it’s fair game! (You can renew up to twice.)

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How many days can I borrow a Flex title?

Flex eBooks and audiobooks can be borrowed for up to 21 days at a time. At this time only eBooks and audiobooks are offered as Flex titles (movies, TV shows, and music are not available as Flex items).

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What does "Not in Catalog" mean?

The transfer from cloudLibrary to hoopla is now complete. The current "Not in Catalog" heading means that our library system does not currently own the license for the titles. There could be a few reasons for this: 1) The title is too new (or forthcoming) and is not yet available for purchase; 2) the title is available for purchase but there hasn't been enough interest, or 3) the title has not yet been requested by a customer. The good news is that if there is a title you are interested in that is showing "Not in Catalog," you can request it by opening the title and selecting the "Request" button. We can't guarantee that every request will be fulfilled but we do see and review every title requested. Currently, customers may have up to 3 simultaneous requests at one time. If a book you requested is ordered, you'll be notified.

 

What’s the difference between a hold and a request?

To place a “hold” on an item is to ask to be placed on a wait list for a title that the library owns. A “request” is to ask the library to considering obtaining a title that we don’t yet own. The titles will show as “Not in Catalog” in hoopla.

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If I can’t find a book I’m looking for, can I recommend a book be added to hoopla?

Submitting a Title Request within the hoopla app (or hoopla site) is a way that you can recommend we add specific titles to the collection. Requests are limited to three requests per person at a time. Please ensure that the eBook/audiobook you’re requesting has been published or will be published within two months of your request. Although we strive to honor requests, purchases are based on multiple factors, including budget, date of publication, popularity, and demand.

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Why the change to hoopla Flex?

The core reason is to streamline your access to our digital content. By transferring titles from cloudLibrary to hoopla, you will only need to search one platform for eBooks and audiobooks. Plus, we think you’ll enjoy the reliability of the hoopla platform as well as their customer service.

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What action do I need to take?

If you are an existing hoopla user, we recommend that you make sure your hoopla app is up to date. Other than that, no action is needed at this time. If you don’t yet have a hoopla account, it’s a great time to sign up!

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How do I sign up for hoopla?

Sign up for hoopla with your library card on the hoopla homepage and create your free account. We also recommend you download the hoopla app from the app store.

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If you have an active and existing account, you are good to go.

If you’ve forgotten your password, please visit the hoopla main page and click on the “Forgot your password?” link to retrieve your password.

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How can I get more help?

With general questions regarding hoopla Flex borrows, content, or anything eBook related, please reach out to our library via our Contact Us form. For questions regarding your hoopla account, please contact the hoopla support team at feedback@hoopladigital.com.