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USER EXPERIENCE

STRATEGIC PLAN FOCUS: PROVIDE VISITORS WITH A FRIENDLY, INFORMED, AND USER-FRIENDLY EXPERIENCE

Strategic Outcome: Develop a baseline staff training plan for all library employees.

Strategic Direction:

Strategy #1: Identify website enhancements for improved use.


Strategy #2: Reinvigorate library events to reflect community interest.


Strategy #3: Find and develop solutions to mitigate access barrier.


Strategy #4: Discover ways to enhance the library experience for new and existing cardholders.

 

COLLECTIONS

STRATEGIC PLAN FOCUS: OFFER A WIDE RANGE OF COLLECTIONS IN CONTEMPORARY FORMATS

Strategic Outcome: Establish selection guidelines for improved collection development.

Strategic Direction:
Strategy #1: Evaluate and anticipate opportunities for expansion of digital offerings.


Strategy #2: Offer content reflective of the needs, interests, and abilities of all the people the library serves.

Strategy #3: Monitor availability of popular materials to address community interest.

SPACE

STRATEGIC PLAN FOCUS: CREATE WELCOMING AND ACCESSIBLE LIBRARY SPACES

Strategic Outcome: Conduct quarterly assessments of both indoor and outdoor library spaces

Strategic Direction:
Strategy #1: Pursue new and existing opportunities of growth/ expansion.


Strategy #2: Optimize use, visibility, and aesthetics of outdoor spaces.

Strategy #3: Consider functionality, capacity, and accessibility of library furnishings.

Strategy #4: Investigate appropriate interior space utilization.

 
 

COMMUNICATION

STRATEGIC PLAN FOCUS: DELIVER TIMELY, REVEVANT COMMUNICATION BOTH INTERNALLY AND EXTERNALLY.

Strategic Outcome: Increase open rate on emails to match or out perform national library average.

Strategic Direction:
Strategy #1: Inform and educate cardholders through print and digital media/ communications.


Strategy #2: Enhance and foster employee information sharing.

Strategy #3: Inventory community contacts and partner organizations to deepen community relations.

Strategy #4: Explore opportunities to better connect with the public.