COVID Operations

The safety of our patrons and staff is extremely important to us. We thank you for your patience, understanding, and continued support as we closely monitor COVID-19 developments and work to mitigate issues related to the temporary closure of our library system.

 

We are pleased to announce that in accordance with Beaufort County Government guidelines, all branches of the Beaufort County Library System will move to Phase II of our COVID-19 reopening plan effective Monday, May 18, 2020. All branch libraries will provide contactless curbside pickup of library materials beginning at 12 noon on Monday, May 18th.  No library branch facilities will be open to the public until Monday, 15 June, 2020 to allow for COVID-19 safety protocols to be put in place for both library staff and the public. These protocols include moving furniture and computers to allow for appropriate social distancing, providing sneeze guards at service points, installing appropriate signage, receiving the cleaning supplies and training library staff.

 

Library Cards

 

Can I sign up for a library card without coming in?
Yes! Visit our Get A Library Card page to sign up for a library card online. Once your application has been received, a staff member will email your account number and temporary password.


When does my temporary card expire?
All temporary cards issued during the library’s closure will remain active until July 31st. Please visit your nearest branch library to pick up your physical library card and finalize your account details by showing a current photo ID plus proof of Beaufort County residency (current utility bill, recent mail, property tax receipt).

How do I renew my library card?

Please call your nearest branch library or request a renewal via our Contact Us form.

Due Dates

 

Due Dates
Due dates on items have been extended and fines will not accrue while our libraries remain closed. Note: 
Effective June 1:

  • Items checked out before May 28 are not due until June 30

  • Items checked out on or after May 29 will be subject to standard due dates

  • Normal fines and fees will be applied to future overdue items

Book Drops

Can I return library materials to book drops?

Book drops are open. You are welcome to return your borrowed items at any time. Please note that your account may not reflect the returned items for approximately two weeks from the date of the return.

Holds

 

Can I place a hold?

During the temporary closure, all SCLENDS libraries suspended the ability to place new holds on physical items. Effective June 1, the ability to place holds in the SCLENDS online catalog has resumed. It is no longer a necessity to call the library to place new holds; however, if you have questions or would like assistance, please call your local branch library.

Weeks ago, I received a notice that my hold is ready. Can I pick it up?

Holds placed before closure are still active and you will not lose your place in line. Customers can now pick up existing holds through our curbside pickup service.

 

Can I pick up library materials that I have placed on hold?

Yes! If you have received an email notice that your requested item is available for pickup, you may retrieve your item at the designated branch through our contact-less curbside service. Curbside Service is available at all five Beaufort County Library branch locations. Our staff has worked diligently to develop procedures for Curbside Service that follow social distancing protocols while effectively serving our customers.

Curbside Service

 

What is Curbside Service?

Curbside Service allows customers to pick up library materials that have been placed on hold. Each Beaufort County Library branch has a designated Curbside Pickup Location clearly marked by signage for service. View our Curbside Flyer

 

When can I pick up items using Curbside Service?

Curbside Service is currently available Monday through Friday from Noon to 4:00pm at all five Beaufort County Library branch locations (Beaufort, Bluffton, Hilton Head, Lobeco, and St. Helena).

Branch Services

Can I use a computer or copy/scan/fax machine?
Public Access Computers and copy/scan/fax machines are unavailable at this time. Wi-Fi is available from outside the library, accessible safely by car in the library parking lot.


When telephone and email services are available during your closure?
While our library branches are closed to the public, we are answering telephones, responding to emails/email forms, and processing online library card applications. These services will be limited by staff availability, thank you for your patience.


Are you accepting donations?
Thank you for thinking of us as recipient of your book donations! Please hold your donations until our buildings reopen and we announce that we can begin accepting donations.

 

Library Events and Storytimes

When will you offer library events and storytimes? 

In-house programs are currently suspended. Our youth services staff has been busy creating virtual storytimes and songs for our youngest customers. Please visit our Children's Videos page to view. 


What about the summer reading challenge?

Like almost everything else in 2020, our planned Summer @ Your Library program cannot proceed as planned. Visit our Summer page for more information.

Meeting Room Reservations

We are not accepting meeting room applications at this time. In following state/local public health and safety recommendations, we have suspended meeting room reservations to support limitations on public gatherings. We look forward to reopening our library branches to serve our communities at a time when it is safe to do so.

Will tax help be offered at the library?

While our branches remain closed to the public and we are unable to provide space for tax assistance to occur. However, VITA is offering virtual tax assistance during COVID closures.

Misc

 

Where can I find up-to-date information about services while the library is closed?
Please visit our website frequently and follow us on Facebook for updates about reopening dates and services available. If you would like to receive updates via email, please sign up for our newsletter.